Yes! We provide a 100% money back authenticity guarantee on all of the products on our website. Please understand that products are shipped directly from third party warehouses. We make every attempt to only work with accredited and licensed warehouses, however if in case you think the products you received may not be authentic, we simply ask that you return them to us for a full refund.
2. How much do you charge for shipping?
We have free Shipping of all orders, you do not have to pay additional charges.
We are free shipping to the following countries:
United States, Argentina, Australia, Austria, Belgium, Brazil, Canada, France, Germany, Great Britain, Greece, Hong Kong, Ireland, Israel, Japan, Luxembourg, Malaysia, New Zealand, Northern Ireland, Norway, Panama, Portugal, Singapore, Spain, Sweden, Switzerland, Thailand
3. How are products packaged?
Purchases are shipped directly from one of our independent distributors, and are all packaged in its original box. Be aware that products boxes sometimes become damaged due to poor handling by shipping agents.
4. There is a problem with the products I have received, what should I do?
Unfortunately we do not offer exchanges, only refunds. If you would like to return your products and receive a refund please login to your account and contact me. Once we receive your return request we will provide you with further intructions. by the way, we only accept returns from United States Postal Service (USPS). If you use another courier (UPS, Fed Ex, DHL etc) we may not be able to accept your return and it will be sent back to you.
5. I made a mistake with my order and it's status says Shipped, what should I do?
At this point the products have already left and we can not make changes to the order. Please wait untill you receive your products, then login to your account and contact me. Once we receive your return request we will provide you with further intructions.
6. When do I get my tracking number?
As soon as we receive a tracking number from our shipping carrier, we will immediately add that information to your order as well as email it to you. Remember, we will not receive this information untill your order has arrived within your continent, so if you are located in the United Kingdom, we may not receive it untill 2-3 days AFTER your order has been processed. Please be patient.
7. Why are so many products out of stock?
The reason we list a lot of our out of stock products is for informational purposes. Most items that are not in stock, will not be available again. We continue to list these out of stock products on our website to offer information and entertainment purposes only.
8. Do you accept credit card payments?
Yes, we currently accept credit card payments, simply 'add to cart' any item and pay with your credit card.
9. Do you do wholesale?
Purchases of ten merchandises or more qualify under our wholesale program and pricing. This price list can be requested by forwarding an email to li.geng.bo@gmail.com. For wholesale purchases, we would only be able to accept payments through bank wire transfer.
